Privacy Policy

This Privacy Policy ("Policy") describes how acl365 ("acl365", "we", "us", "our") collects, processes, stores, and discloses personal information relating to individuals ("you", "your", "Player") who access or use the acl365 website at acl365.org and all associated services (collectively, the "Platform").

By registering an account with acl365 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, all of which together govern your relationship with acl365.

We reserve the right to update this Policy from time to time to reflect changes in our practices, legal obligations, or the services we provide. Where changes are material, we will notify registered players by email or via an in-platform notification. Your continued use of the Platform following any update constitutes acceptance of the revised Policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

acl365 collects personal information from you in the following ways and across the following categories:

acl365 processes your personal data for the following defined purposes. We only process data where we have a lawful basis to do so:

• Account Management: To create, maintain, verify, and administer your acl365 player account, including processing deposits and withdrawals and resolving account-related queries.
• Identity Verification: To verify your identity and age as required by our age-restriction policy (21+) and to satisfy anti-money laundering obligations.
• Service Delivery: To provide access to games, sports betting markets, promotions, VIP programme benefits, and all other Platform features you have requested.
• Transaction Processing: To process payments, apply bonus credits, record winnings, and maintain accurate financial records of your account activity.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised access, money laundering, and other prohibited conduct on the Platform.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities, including data retention obligations.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the functionality, content, and performance of the Platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, self-exclusion, and cooling-off periods.
• Marketing Communications: With your consent, to send you promotional offers, newsletters, and updates about acl365 services. You may withdraw this consent at any time.

acl365 processes your personal data on the following legal grounds:

acl365 does not sell or rent your personal data. We may share your personal data with third parties only in the following limited circumstances:

• Payment Processors: We share necessary transaction data with our payment partners (including bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks) solely to process deposits and withdrawals on your behalf.
• Identity Verification Partners: We may share your identity documents and personal details with third-party KYC and age-verification service providers to fulfil our verification obligations.
• Game Providers: Certain technical data (such as session identifiers and game activity logs) may be shared with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, solely for the purpose of delivering and auditing game sessions.
• Legal & Regulatory Authorities: We may disclose your data to competent authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of acl365, its players, or the public.
• IT & Security Service Providers: We engage trusted third-party technology partners for hosting, security monitoring, and platform maintenance. These partners are contractually bound to process data only on our instructions and to maintain appropriate security standards.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of acl365's business assets, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

acl365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Account registration and identity verification data is retained for the duration of your account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial records are retained for a minimum of five years from the date of the relevant transaction.
• Support communications are retained for a minimum of two years from the date of the last communication in each support thread.
• Technical and usage data collected via cookies and analytics tools is retained for up to 24 months, after which it is anonymised or deleted.
• Marketing consent records are retained for the duration of your consent and for a further two years after withdrawal of consent, to evidence compliance.

When personal data is no longer required for any lawful purpose, acl365 will securely delete or anonymise that data in a manner that prevents recovery or reconstruction.

As an acl365 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe, and no later than 30 days from receipt.

acl365 uses the following categories of cookies on the Platform:

You can set your browser to refuse all or some cookies, or to alert you when cookies are being set. If you disable or refuse cookies, please note that some parts of the Platform may become inaccessible or not function properly.

acl365 takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the acl365 Platform.
• Encrypted storage of sensitive personal data at rest, using industry-standard encryption algorithms.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security specialists.
• Multi-factor authentication requirements for staff accessing internal systems containing personal data.
• Incident response procedures to detect, contain, and report any data security breaches within required timeframes.

Despite these measures, no method of data transmission over the internet or method of electronic storage is completely secure. While acl365 strives to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

If acl365 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered an account on the Platform, please contact us immediately at [email protected].

Parents and guardians who are concerned about the accessibility of gambling content to minors are encouraged to use parental control software and to review our Responsible Gaming Policy for further guidance.

acl365 reserves the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect your rights or how we use your data, we will provide prominent notice via email to your registered address or via an in-platform notification at least 14 days before the changes take effect.

We encourage you to review this Policy periodically to stay informed about how acl365 is protecting your information. Your continued use of the Platform after any changes to this Policy have taken effect constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how acl365 handles your personal data, please contact our support team. We are committed to working with you to resolve any concerns promptly and fairly. Email: [email protected]